HELPFUL DETAILS / NOWWANEXX
Frequently Asked Questions
A few useful details about our throws, delivery and returns.
What are the throws made from?
Our four collections use different wool blends. Quiet combines wool and recycled polyester; Frame combines wool and cotton; Grid combines wool, cotton and polyester; Arc combines wool and cotton. The precise percentages and construction are listed on each product page.
Which size should I choose?
Throw measures 50 × 60 in (127 × 152 cm). Large Throw measures 60 × 80 in (152 × 203 cm). Review the dimensions on the product page and select a size before adding an item to your cart.
How do I care for my throw?
Follow the care instructions on the product page. The collection is designed for gentle cold hand washing and flat drying. Do not bleach or tumble dry. Fringe and jacquard constructions have additional handling guidance on their product pages.
Where do you ship?
We ship to the 50 United States and Washington, DC. United States territories and APO/FPO military addresses are excluded. Standard shipping is free on all orders in our supported shipping area.
How long does delivery take?
Handling is estimated at 1–2 business days, followed by 3–4 business days in transit after dispatch, for a total estimate of 4–6 business days from the applicable processing start day. The cutoff is 07:00 PM at a fixed GMT−06:00 offset all year. Orders after the cutoff, on weekends or United States federal holidays start processing on the next business day. Delivery estimates are not guarantees.
Is tax added at checkout?
The store does not add a tax charge. Checkout displays tax as $0.00; this is not a statement of legal tax exemption.
Can I return a throw?
Request a return within 30 days of receipt by emailing [email protected] with your order number and reason. Obtain authorization before returning the item, then send it within 14 days. Ordinary returns must be unused, in original condition and in original packaging. The return address is in Plouguin, France.
Who pays return shipping?
We cover related return shipping for our errors, damaged items and defects. You cover shipping to France for a change-of-mind return. We do not charge a restocking fee.
What if my item is damaged or incorrect?
Contact [email protected] so we can arrange a replacement or refund as appropriate. Ordinary unused-condition and original-packaging requirements do not restrict damaged, defective or incorrectly supplied item requests.
When will an approved refund be returned?
After the returned item is checked and the refund approved, funds are returned to the original payment method within 10 calendar days.
How can I contact you?
Email [email protected] or use the Contact Us form. Include your order number when your question concerns an order.